Shipping & Delivery — Hong Kong

Complimentary

HK$950+

Free delivery across Hong Kong on orders of HK$950 or more

Standard

HK$240

On orders under HK$950

Arrives in

3–5 days

Business days, after dispatch

Ships from

Orders ship from our London or Dubai hubs, so your parcel travels internationally. All prices and delivery costs are in Hong Kong dollars (HKD).

Processing

Delivery times start once your order is dispatched. At busy times, launches, sales or public holidays, this can take a little longer.

Tracking

We'll email your tracking number once your order is dispatched. Follow it on the courier's website or our Track My Order page, also in the footer. Tracking can take a little while to go live.

Holiday breaks

Delune is a one-person business. When I'm away, orders, dispatch and emails pause, and start again when I'm back. I share closures on our social media. Thank you for your patience.

Your address

Please check your address before you pay. Spotted a mistake? Contact us quickly. Once your order is being prepared or has shipped, we may not be able to change it.

Late or missing

Parcel not arrived on time? Contact us and we'll look into it. Delays can come from couriers, customs, bad weather, busy seasons or address issues.

Fragrance & oils

Some fragrance, oil and beauty products need special handling. We'll always pick the best courier for your item and address.

Returns

Returns and exchanges have their own policy. To start a return or ask about an order, please use our contact form.